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Terms of service

Effective October 13, 2026

These terms cover two things: using the JobTexta app as a handyman, and receiving JobTexta text messages as a customer. The text-messaging terms are in the first section because they matter to the most people.

JobTexta text message program

Program name: JobTexta job updates, operated by Mercury Send, LLC, operating as JobTexta.

What it is: job-related text messages sent to customers who have booked a handyman that uses JobTexta and who have agreed to receive texts. Messages are:

  • Opt-in confirmation — Sent immediately after you agree, confirming you're enrolled and how to stop.
  • Job confirmation — The day before a job: date, time and address, with a request to reply YES, CHANGE or CANCEL.
  • Reply acknowledgement — A short thank-you after you confirm.
  • On my way — Your handyman's expected arrival time on the day.
  • Job completed and feedback — When the job is marked done, a request to rate the work 1 to 5.
  • Cancellation or reschedule — If your job is cancelled or the time changes.

Message frequency: up to 5 text messages per job, plus occasional service updates. Frequency depends on how many jobs you book.

Message and data rates may apply. Your mobile carrier’s standard rates for text messages apply. JobTexta does not charge customers for texts.

To stop: reply STOP to any JobTexta text. You’ll receive one final message confirming you’re opted out, then nothing more. Opting out of texts does not cancel a job you’ve booked — contact your handyman directly for that.

For help: reply HELP to any JobTexta text, or email support@jobtexta.com. Questions about your actual job go to your handyman.

To re-join after opting out, text START to the same number.

Carriers: mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier and is not guaranteed.

Consent: you agreed to receive these messages verbally when your handyman booked the job and read you our consent script, which is published at jobtexta.com/sms-consent. Consent is not a condition of booking a job; a handyman can take your booking without enrolling you in texts.

Privacy: how we handle your number and messages is set out in our Privacy policy.

Supported carriers: all major US carriers. JobTexta may not be available on all carriers or in all regions.

Using the JobTexta app

Who can use it. You must be 18 or older and operating a business (or working for one) to use the app. You are responsible for everything done under your account, including by team members you invite.

Your customers’ consent is your responsibility. Before enrolling a customer in text messages you must read them the consent script in the app and record their answer truthfully. You must not enrol anyone who has not agreed, and you must not use JobTexta to send marketing, promotions or anything unrelated to a booked job. If a customer asks you to stop texting them, you must respect that even if they haven’t replied STOP.

Templated messages only. Messages to customers are sent from approved templates. You can adjust the wording of your templates within the limits the app allows, but you cannot send free-form text to customers through JobTexta.

Subscription and billing. JobTexta is billed monthly per account. Trials, pricing and seat counts are as shown in the app at the time you subscribe. You can cancel at any time; the subscription ends at the end of the current billing period.

Acceptable use. Don’t use JobTexta to harass anyone, to send unlawful content, to spam, or to attempt to access other people’s data. We may suspend accounts that do.

Availability. We aim for the service to be available at all times but do not guarantee it. Message delivery depends on third-party carriers. We are not liable for missed jobs or losses arising from a message that is delayed, undelivered or misread.

Limitation of liability. To the extent permitted by law, Mercury Send, LLC’s total liability to you for any claim arising from the service is limited to the subscription fees you paid in the three months before the claim.

Changes. We may update these terms. We’ll change the effective date above and, for material changes, notify you in the app.

Contact

Mercury Send, LLC (a Delaware limited liability company, 1013 Centre Road Suite 403-A, Wilmington, DE 19805, United States) · support@jobtexta.com