Who we are
Mercury Send, LLC, operating as JobTexta, provides a scheduling and customer-messaging app for handymen and small trade businesses. In this policy “we”, “us” and “JobTexta” mean Mercury Send, LLC. You can reach us at support@jobtexta.com.
What we collect
From handymen (app users):
- Your name, mobile number and email address when you sign up.
- Your business name and, if you add it, your business address.
- Jobs you create: title, date, time, address, notes and any photos you attach.
- Device information needed to run the app (device type, operating system, app version) and basic usage events.
From customers (the people handymen text):
- Name, mobile number and job address, entered by the handyman when they book the job.
- A record of your consent to receive text messages: whether you said yes or no, when, which handyman asked you, and which version of our consent script was read to you.
- The text messages exchanged about your job, including any photos you text back.
- Delivery information for those messages (sent, delivered, failed) supplied by our messaging carrier.
How we use it
- To send job-related text messages: opt-in confirmation, job confirmation, on-my-way, completion and feedback.
- To show handymen their schedule, their customers and the message history for each job.
- To honour opt-out requests and keep a record that we did.
- To operate, secure and improve the service, and to provide support.
- To bill handymen for their subscription.
Customers receive up to 5 text messages per job, plus occasional service updates. We never send marketing or promotional messages to customers, and we never text anyone who has not agreed to be texted.
Text-message opt-in data and sharing
We share information only with:
- Our messaging carrier (Twilio Inc.), solely to deliver the text messages described above and to report delivery status back to us.
- Our hosting and infrastructure providers, who store data on our behalf and are bound by confidentiality obligations.
- The handyman you booked, who can see your name, number, address and the messages about your job inside the app.
- Law enforcement or regulators where the law requires it.
We do not share customer mobile numbers between different handyman businesses.
How long we keep it
Job records, message history and consent records are kept for three years after the job date so that handymen and customers can refer back to them and so we can demonstrate consent if asked. After that they are archived and removed from the live system. Account information for handymen is kept while the account is active and for twelve months after it closes.
Security
Data is stored on access-controlled servers, encrypted in transit, and only accessible to staff who need it to run the service. No system is perfectly secure; if we become aware of a breach affecting your data we will tell you.
Your choices
- Stop text messages: reply STOP to any message. You will get one final text confirming you’re opted out and nothing further. Opting out does not cancel a job you have booked.
- Get help: reply HELP to any message, or email support@jobtexta.com.
- Access, correct or delete your information: email us and we will respond within 30 days. Customers can also ask the handyman who booked the job.
Children
JobTexta is not directed at anyone under 18 and we do not knowingly collect information from children.
Changes to this policy
If we change this policy we will update the effective date at the top of this page. Material changes to how we handle text-message consent will be notified to handymen in the app.
Contact
Mercury Send, LLC (a Delaware limited liability company, 1013 Centre Road Suite 403-A, Wilmington, DE 19805, United States) · support@jobtexta.com · See also our Terms of service and Text message consent page.